e360 FIELD
From the First Ring to the Paid Invoice
Your phone gets answered. Then what? For most field service businesses, the job moves into texts, a whiteboard, and a separate scheduling app. e360 Field keeps it all in one place: the call, the booking, the schedule, the route, the tech's day, and the invoice.
Hear the assistant answer a real call. No form, no sales pitch.
ONE JOB, ONE SYSTEM
From first ring to paid
Call answered and booked
Tech assigned
Route planned
Customer told you're on the way
Work done and logged
Invoice sent
Review requested
Call our demo line and hear the assistant book a job.
THE GAP
Answering the Phone Is Only Half the Job
Once the call is answered, the real work starts. Someone has to put the job on the schedule, pick the right tech, and plan the drive. Then someone has to remember to send the invoice.
In a lot of shops, that work lives in five places. The office texts the tech. The tech texts back a photo. The schedule sits in one app and the invoices sit in another. When things get busy, a finished job can go days without a bill.
e360 Field puts those steps in the same system that answers your phone. Nobody has to copy a job from one app to the next.
One Job, Start to Finish
Here's how a single job moves through e360 Field.
The call
The assistant answers and books
Your AI Digital Assistant picks up, asks what's going on, and books the job. Urgent calls get transferred to you live. You get a summary on your phone.
Or online
Customers book from your booking page
Customers can pick a service, choose an arrival window, and book online. Work that needs a quote can go through a request form instead.
The schedule
The office assigns the tech
New jobs show up on the dispatch schedule and map. Your office drags each one onto the right tech's day.
The route
Routes get planned across your techs
e360 suggests a better visit order using drive times and working hours. Your office reviews it and applies it. Nothing moves until you say so.
The visit
The tech works from their phone
Techs see their schedule and directions, tap "on my way," and update the visit as they go. The customer gets a heads-up that the tech is coming.
The bill
The invoice goes out
Invoices come from the same job record. Your home screen shows what's been paid, what's still owed, and finished jobs that haven't been billed yet.
After the job
The review request goes out
Customers get a review request by text and email. New reviews get a reply, and you get an alert.
What e360 Field Adds for Work in the Field
These tools sit on top of everything e360 already does for your front office.
Your own booking page
Customers pick a service and an arrival window. You choose which services they can book online.
Service areas and travel fees
Set your areas by radius or ZIP code. Add a travel fee or extra drive time for the far ones.
Requests, estimates, and jobs
Track each job from the first request to the estimate to the work itself. One job can hold several visits.
Dispatch schedule and map
See every tech's day and every visit on one screen. Drag unscheduled jobs into place.
Route planning
Get a suggested visit order for your techs, then lock fixed appointments and approve the change.
A phone app for your techs
Schedules, directions, status updates, and clock-in, all on the tech's phone.
Checklists
Give techs the same steps to follow on every visit, tied to the service they're doing.
Invoices and billing view
Send invoices from the job. Spot finished work that still needs a bill.
Timesheets
Track tech time against jobs and visits, then export it for payroll.
Everything e360 Already Does, Still Included
e360 Field is built on the e360 Business Operating System, so the front office comes with it.
Your front office
- AI call answering, day or night
- Booking on your real calendar
- Live transfer for urgent calls
- A summary after every call
- Missed-call text-back
- One inbox for calls, texts, chats, and forms
- Review requests and replies
- Follow-up on open quotes and past customers
Your field operations
- Online booking with arrival windows
- Service areas and travel fees
- Requests, estimates, jobs, and visits
- Dispatch schedule and map
- Route planning across your techs
- A phone app for techs
- Invoices and timesheets
Most owners use the front office to win the job and the field tools to run it.
We Set It Up With You
You give us the details about your business. We do the setup work.
1
Tell us how you work
We gather your techs, their hours, the services each one does, and the areas you cover.
2
Load your services
Your services and prices import from a spreadsheet, so you don't have to type them in again.
3
Build your booking and assistant
We build your booking page and set up your AI Digital Assistant with what it needs to know.
4
Test, then train
We run a test job with one of your techs first. Then we walk your office and crew through their day.
Good to Know Before You Switch
Your office stays in charge of the schedule. e360 suggests routes, but nothing changes until someone on your team approves it.
If you already use another field service app, we'll look at what you rely on today before you switch. Services and prices import from a spreadsheet. Customer and job history from another app needs its own plan, and we'll talk that through with you.
Questions About e360 Field
Something else on your mind? Call the demo line, or book a short call and ask us.
Is e360 Field a separate app from e360?
No. e360 Field is built on the e360 Business Operating System. Your calls, texts, booking, schedule, and invoices all live in one place.
Can the AI assistant book jobs?
Yes. It answers your calls, asks the questions you'd ask, and books the job. Urgent calls get transferred to you live, and you get a summary of every call.
Do my techs need to learn new software?
They use a phone app to see their schedule, get directions, and update each visit. We test it with one of your techs first, then train the rest of the crew.
Does route planning change my schedule on its own?
No. It suggests a visit order using drive times and working hours. Your office reviews it, can lock fixed appointments, and approves the change.
Can I bring my services and prices over?
Yes. Services and prices import from a spreadsheet. If you use another field service app now, we'll plan how to handle the rest of your data before you switch.
Can customers book online?
Yes. You choose which services customers can book on their own. They can pick an arrival window, and work that needs a quote can go through a request form.
Is there a contract?
No long-term contract. Cancel anytime with 30 days' notice.
How much does it cost?
We share pricing on a short call, after we learn how your business runs. We'll give you an exact number, not a range.
Built for Trades That Work in the Field
Hear e360 Field Book a Job
Call the demo line and book a fake appointment. Then book a short call, and we'll show you how a job would move through your business.
No long contracts. No per-minute charges.