Like a traditional marketing funnel, a social media marketing funnel represents the steps a business’ prospects may take to eventually become a customer. The difference being that social media is woven into the process. Think of your funnel as a customer journey that starts with social media.
Like a ‘real-life’ funnel, the social media marketing funnel is bigger at the top and it becomes smaller (has fewer prospects in it) as people move through the steps.
Because funnels can and should be customized for individual companies and campaigns, there is a lot of confusion as to what a funnel should look like. There are typically 4 stages of the social media marketing funnel, which are:
At first glance, it may seem like social media would be most useful at the top of the funnel (TOFU), to drive prospects into the funnel, yet social media’s true power is realized when it is used throughout the entire funnel. Furthermore, using social media in different ways at different stages will boost the chance of converting someone into a customer.
So, here is what the 4 stages may look like in a social media marketing funnel:
** The next stage is advocacy and if you do things right with your social media marketing funnel, your customers will be selling for you.
Ready to build your social media marketing funnel? There are 6 steps you need to take. First though, let’s go ahead and flip your funnel over and start with the end in mind.
Before you can build out a good social media marketing funnel, you need to establish what you want to get out of it. For your goal, be as specific as you can. Merely stating that you want to get more subscribers to your list will not be good enough. You need to dig a little deeper and specify the types of subscribers (qualified leads) you’d like to get, the amount your want to convert, as well as the overall number of clicks and page visits. Use the S.M.A.R.T. goal system to establish your goals. Tracking this type of data over time will help you fine tune this and future campaigns.
A lead magnet can be many things depending on your business and your goals. What you should look to produce is something that will help attract the right type of person and something of high value that you can offer for free. Lead magnets, such as ebooks, checklists, etc. are highly effective items that can be used to attract potential clients. Content in the form of articles, videos, newsletters, and infographics can also be used, but just make sure you include a call to action (CTA) with these types of assets, so you can drive them to a signup form. Remember, you are looking to get their contact information.
What I am referring to here is a 'squeeze page' that your prospects land on. The content on this ‘landing page’ should focus on your ideal prospects and you should include the following:
After you get prospects to your landing page and provide you with their contact information, you don’t want to leave them hanging….you need to have a follow-up process in place. On average, it takes about 7 touches with a lead before they convert to a customer. This ‘lead nurturing’ process should be designed to build trust and provide value. Start off with a soft touch and move towards your sales message. There are many marketing automation/email marketing tools available to help with this. Here are some of our favorites:
You now have the bulk of your social media marketing funnel set up, but how do you get people into it? If you are posting regularly to your social media accounts, start including posts to promote your lead magnet(s). Create multiple versions and test to see which ones are working the best. This can be tracked with the use of UTM codes and A/B testing. Over time, you can fine tune your message to get better results. Here are additional steps you should take:
Your funnel should not end with a sale or conversion. You need to think about retention and upselling. Social media can be used for this as well. For many businesses, it makes sense to create a Twitter support account or a Facebook Group for customers. These types of pages allow you to stay in touch with clients on a larger scale and give you another channel to upsell and provide special offers. Making customers feel ‘special’ by adding them to your group will lead to referrals and long-term business relationships.
In conclusion, using social media throughout your marketing and sales process will enhance the overall experience for your leads and it will help improve your conversion rates at a low cost. Everyone's business is a little different, so make sure you customize your social media marketing funnel and add the right actions to the right stage of your buyer's journey.
By the way, if you are unsure how to do this or are open to outsourcing this process, please get in touch with us by email at firstname.lastname@example.org. You can also jump into our funnel by filling out this form: Contact Us